FAQ

Frequently Asked Questions

Want to know more about Altura?

Community & Location

Altura places you just minutes from Kings Island, Downtown Masons shopping and seasonal festivals, and local favorites like Makino Park, Corwin Nixon Park, and the Little Miami Scenic Trail.
Yes. The community is surrounded by parks and trails, including Makino Park and the Little Miami Scenic Trailperfect for walking, biking, and outdoor recreation.
You'll find everything from casual bites to upscale dining nearby. Popular options include Condado Tacos, Bravo! Italian Kitchen, and Firebirds Wood Fired Grill, along with many local restaurants in the Mason and Symmes Township area.
Residents enjoy convenient access to Deerfield Towne Center, Liberty Center, and Whole Foods Marketall within a short drive.

Education & Lifestyle

Altura is located in the highly rated Sycamore Community School District, with nearby options including Symmes Elementary, Edwin H. Greene Intermediate, Sycamore Junior High, and Sycamore High School.
Yes. Altura hosts resident social events throughout the year, and the Mason community offers a variety of festivals, concerts, and activities.

Apartment Features

Homes are offered unfurnished, allowing you to personalize your space. We also partner with CORT Furniture for residents who prefer a furnished home.
Yes, all apartment homes at Altura include washers and dryers.
Yes. Elevator access is available, making moving and daily convenience easy.

Pet Policy

Absolutely. Altura welcomes up to two pets per home. A one-time pet fee of $300 and monthly pet rent of $40 per pet apply. Breed restrictions include Pit Bulls, Rottweilers, Chows, and Dobermans.
Yes. Altura offers a private dog park where pets can play and socialize.

Amenities & Services

Residents enjoy a state-of-the-art fitness center and yoga studio.
Altura features a saltwater pool with a resort-style sundeck. Please contact the leasing office for current seasonal hours.
Not available at this time.
Yes. Alturas resident lounge and clubhouse spaces may be reserved for private use. Contact the leasing team for availability and details.
Yes. In addition to ample in-home storage, Altura offers bike storage for residents.
Yes. Residents can conveniently pay rent, manage accounts, and submit maintenance requests through the resident portal and mobile app.

Leasing & Policies

Security deposit amounts may vary based on applicant qualification. Contact the leasing office for current details.
Yes. Ask the leasing team about our referral opportunities.
Smoking is not allowed inside apartment homes or within building interiors.
Altura offers surface parking, garage parking, and guest spaces for resident convenience.
Utilities are billed separately from base rent.
Lease terms typically range from 1218 months, with shorter options available at select times for an additional fee.
Yes. Applications can be completed quickly and securely through our online portal.
All applicants 18+ must complete an application with a government-issued ID, verifiable income of at least three times the rent, and meet credit, criminal, and residency screening criteria.

Maintenance & Support

Yes. Our dedicated onsite maintenance team provides prompt service and 24-hour emergency assistance.
Requests can be submitted anytime through the resident portal or app, or directly through the leasing office.
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